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Outsourcing Industry: Looking for a Makeover?

Global Services It seems that the IT services industry is really keen on shedding its 'outsourcing' image. New sourcing models, technology innovations, new geographies, then why stick to the old name....

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BPO Climbs Up, While IT Outsourcing Falters

Global Services Demand for new technologies and domain expertize keeps BPO ticking ahead, while IT outsourcing falters down. While organizations' IT outsourcing budgets seems to be shrinking, BPO...

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Malaysia Ready to Play Its 'Niche Outsourcing' Strengths

Global ServicesIt has been another year of good growth for Malaysia, even as the international economic climate has been uncertain. Strong domestic demand, government investment, greater...

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What Should the Outsourcing Industry Learn From 2012?

Global Services Can the industry breathe a sigh of relief in 2013? Over the last couple of years the ‘uncertainty' element has been a constant for the outsourcing industry. The volatile economic...

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Encouraging Outlook

Global Services The global services industry continues to chug along The world economy does not seem to be in any better shape than before. The canvas is made up of large patches of bad news with...

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Stability, Predictability & Delivery Will be Key in Buyers’ Eyes in 2013

Global Services 2013 will be a critical year for many markets and the role that IT plays within them. IT buyers will be looking for stability and ways to prepare for the next few years in their...

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Sweating The Insider Threat in Cloud Services Scenarios

Global Services Buyers must investigate any prospective provider’s governance, security policies and security infrastructure to determine how well it stacks up against their own native insider threat...

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The Search for 'Newness' Will Continue

Global Services The role of new sourcing models and new geographies in 2013 The industry is clearly moving away from the conventional offshore-centric model to a more balanced and geographically...

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Why UK is Lying Low on Offshoring?

Global Services Only around 15 percent contact center jobs in UK are being offshored, while the rest goes onshore or nearshore The contact center outsourcing industry in the UK has been shying away...

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Non-Voice: The Hidden Jewel For Philippines

Global Services The country's non-voice outsourcing sector holds some hidden surprises. It has been quite a while since Philippines has established itself as the most sought after location in the voice...

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IT Acquisitions: Why All Are Heading Europe?

Global Services Infosys, HCL, Cognizant and so on...Why is Europe attracting the top league Indian IT service providers? Europe has been in an economic mess for long and is still reeling under bouts of...

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Does 'Security' Spell Doom For China Outsourcing?

Global ServicesChina has been inching forward in theoffshore outsourcing race, gradually establishing itself as a potential threat to India's IT services industry. At the time when expectations about...

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Is the CMO Threatening the CIO?

Global Services The CMO is threatening to hold more budgets than the CIO. IT organizations world over have been asked to prove business value through technology. During the recession, CIOs were left...

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Global IT Services – Irrelevance of Capability or Celebration of Mediocrity?

Global ServicesThis posting originally appeared on Everest Group's blog Sherpas in Blue Shirts.Recent discussions with buyers of technology solutions and services make it clear the demarcation lines...

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Outsourcing: The New Hope For UK Public Sector

Global ServicesAs austerity measures across the EMEA are creating a high pressure on government spending, an increased number of public sector enterprises are taking the 'outsourcing route' to...

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Winning The Offshore Battle

Global Services Lots of high value deals are up for renewal and a major chunk of it is to come from Europe. What does it mean for IT service providers in the offshore battle. A few days back it was...

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Will More H-1B Visas Save the US Economy?

Global Services The H-1B visa debate heats up The issue of H-1B visas has always been very crucial for the outsourcing industry. If the government imposes a curb on the H-1B visas, how will this impact...

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Is the Offshore Rush Over?

Global Services The offshore rush that began long back in the 1990s seems to be slowing down or is it just a correction phase? Last year General Motor's decision to move 90 percent of its outsourced IT...

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Why Mid Market Is the Ignored Child of Outsourcing?

Global Services Is the mid market an ignored part of the sourcing community or is it really an opportunity that service providers are geared up for?The mid market is often hailed as the most promising...

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Proposed Immigration Bill Scares India's Outsourcing Sector

Global Services What will a tighter H-1B visa policy mean for the Indian IT outsourcing Industry? As the US immigration law is on the verge of an overhaul, the Indian outsourcing industry has started...

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Outsourcing Buyers Demanding More On-site Support

Global Services Is the Citibank announcement for 90 percent on-site requirement in its recent IT outsourcing contract bid a one-of-a-kind move or a new trend to watch out for? Be it political pressure...

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After General Motors, is it P&G Now?

Global Services Is this the indication to a trend that is growing stronger? Looks like India's offshore outsourcing industry is receiving one blow after other. First the proposed overhaul of...

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Solving the Big Puzzle of 'What I Can Outsource'?

Global Services The issue for you is what basis is your enterprise going to compete on. This question is fairly straight forward but the answer is generally confused by emotion and fear. My belief is...

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Africa on the Move – Investment in ICT is Catalyzing Economic Growth

Global Services For more than a decade, Information and Communication Technologies (ICT) has played a significant role in both economic growth and poverty reduction. ICT increases efficiency, provides...

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Outsourcing Deals: Where is the $90 Billion Going?

Global Services Deals worth $90B are up for renewal this year. Will Indian IT service providers win over foreign rivals? The outsourcing deal renewal market is set to heat up. Service providers are in...

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It's Renewal Time ! Vendors Attempt Contract Restructuring

Global Services As the time for deal renewals draw near, outsourcing vendors look for contract renegotiation As past outsourcing contracts fail to deliver desired results, more and more cases of...

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A Conversation with Rahul Sharma, Executive Director and Partner, Global...

Global Services Excerpts of an interaction with Rahul Sharma, Executive Director and Partner, Global Business Services, IBM India/South Asia on Smart Cities  GS: How can cities serve as platforms of...

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Is Narayana Murthy 2.0 the answer to faltering Infosys 3.0?

Global Services As Infosys loses its sheen as India's technology icon, the company calls its founder and former Chairman N.R. Narayana Murthy to do what Steve Jobs did for Apple. For the last several...

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The Evolution of Pricing Models

Global Services Increasing globalization is driving the need to create a Global Operating Model. Client's top-line and bottom-line are under pressure, due to slowing growth, leading to pressure for...

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The Impact of Weakening Rupee on the Outsourcing Industry

Global Services Hedging, auto escalation clause, billing in rupees instead of dollars, linking pricing to the exchange rate fluctuations etc are some of the steps that outsourcing companies are...

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Indian IT Companies Gear Up With More Onsite Hiring

Global Services Leading IT companies getting in sync with the demanding and restrictive nature of the proposed US immigration bill As the US immigration bill is slowly progressing to the next stages...

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US Visa Reforms: A Boon or Bane for Indian Service Providers?

Global Services Is the very survival of Indian service providers at stake? What IT service providers need to know? Visa Reforms have always been on the forefront of the American political landscape and...

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How Organizations Can Take Outsourcing to the Next Level With Smartsourcing?

Global Services How organizations can take outsourcing to the next level with Smartsourcing? Here are few critical success factors. Most companies still focus on cost savings in their outsourcing...

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What Can You Safely Outsource?

Global Services What should be your basis for making the right outsourcing decisions This seems like an easy question, but many people don't seem to know what it is or accept that it may be changing....

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BPO Change Management (Part 1): What is it All About?

Global ServicesThe benefits of effective change management in BPO are measured at both an individual and organizational level. Companies that are attentive to transition issues and to supporting the...

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2014 Will be About New Ways to Outsource

Global Services 2014 will be about new ways to outsource, new pricing models, new ways to manage deals, and a plethora of rich new services - not to mention the new innovations that we have yet to...

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In 2014, Outsourcing Profit Margins Will Trump Deal Size

Global Services Service providers are no longer focused on maximizing revenue or growing the size of each deal. Today, the priority is increasingly shifting to improving profit margins.Outsourcers have...

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Outsourcing Trends That Ruled in 2013

Global ServicesIn 2013 no new trend or attribute has emerged in the way that procurement is being approached, however a number of existing behaviors have been observed to subtly change. Client and...

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Robotistan – A Place for Everyone in Business Processing Outsourcing to Move...

Global ServicesIn late 2012, HfS Research published a report, "Robotic automation emerges as a threat to traditional low-cost outsourcing," that examined whether cheap, easy-to-develop software robots...

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Sourcing Trends 2014: The Year of Transformation

Global ServicesAvasant believes that innovation led transformation will have a significant impact on shaping the sourcing landscape in 2014 [Read more]

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